After-sale Service

After-sale Service

7-Day Money-Back Guarantee for Any Reason

 

Products have no impact on secondary sales may be returned for a full refund for any reason within 7 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in RollsTimi warehouse for inspection, the refund process will begin.

 

●  Returns must include all accessories.

●  Items must include original packaging.

●  For non-quality related warranty claims, the buyer is responsible for shipping costs.

●  For non-quality related warranty claims, RollsTimi refunds the cost of purchasing the product itself.

●  Returns may be rejected if product does not meet the above requirements.

 

Refund requests for the 7-day money back guarantee expire 7 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 7-day window has lapsed. For purchases not made directly through RollsTimi online stores, please contact the retailer for after-sales service. For quality-related issues, please see below.

 

 

Warranty Claims for Quality-Related Issues

 

All quality-related defects on items sold directly by RollsTimi or RollsTimi authorized resellers are covered by an 12-month warranty, starting from the date of purchase.Quality-related warranty claims on purchases made through RollsTimi authorized distributors and retailers are handled through RollsTimi.For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.

 

 

Process:

●  Buyer must provide sufficient proof of purchase.

●  RollsTimi must document what happens when buyers troubleshoot the product.

●  The defective item's serial number and/or visible proof depicting the defect are required.

●  It may be necessary to return the item for quality inspection.

 

 

Valid proof of purchase:

●  Order number from online purchases made through RollsTimi or RollsTimi authorized resellers.

●  Sales invoice.

●  Dated sales receipt from an authorized RollsTimi reseller that shows a description of the product along with its price.

 

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

 

 

Shipping costs must be covered by buyer in the following situations:

●  Returning products for any reason other than a proven defect.

●  Warranty claims on items taken outside the original country of purchase.

●  Buyer's accidental returns.

●  Returning personal items.

●  Returning items claimed to have defects but found by RollsTimi quality control to be in working condition.

●  Returning defective items using international shipping.

●  Costs associated with unauthorized returns (any returns made outside of the approved warranty process).

 

Not Covered Under Warranty:

●  Products without sufficient proof of purchase.

●  Lost or stolen products.

●  Items that have expired their warranty period.

●  Non quality-related issues (after 30 days of purchase).

●  Free products.

●  Repairs through 3rd parties.

●  Damage from outside sources.

●  Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly).

●  Purchases from illegitimate resource.

 

RollsTimi is not liable for:

●  Loss of data incurred from use of RollsTimi products.

●  Returning personal items sent to RollsTimi.

 

When returning items with a prepaid shipping label provided by RollsTimi, RollsTimi takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. RollsTimi does not provide refunds for items damaged in transit for non-quality related warranty claims.